City Manager Scott Vargo reports to community members on data from compressed workweek pilot from PD.On July 10, 2023, the City of Golden launched a Compressed Workweek Pilot at the Golden Police Department (GPD) in which all GPD employees moved from a 40-hour workweek to a 32-hour workweek. The 6-month pilot concluded on December 31, 2023. Due to the positive trends of data across the Department, the City determined it will continue the pilot for an additional six months through July 1, 2024, and will look to expand the pilot to other departments across the City using similar evaluation methods and metrics.

With Golden’s commitment to safety and service as a top priority, the pilot measured dozens of metrics and sought to not only maintain but improve service and productivity across all roles. Using tools of time management, meeting efficiency, and process improvement through classes, training, and evaluations, the data is promising.

6- Month Data

The Golden Police Department had 15,362 calls for service from July through December 2023, representing a small decrease from 16,077 in 2022 (calls for service are an unpredictable variable but important to note the two years are comparable for the rest of the data sets). Of those calls for service, the Police Department also assessed service response times, noting faster response times for all calls received in the six-month period:

PD 6-Month Data Graph showing average calls for service response times for 2022 and 2023

The data was further itemized into Priority 1 Call response times, where the Police Department saw faster response times for four of the six months, and further evaluated the increased response times in August and September:

PD 6-Month Data Graph showing Priority 1 response times

For all other calls, the Police Department saw decreased response times (in one instance, a 43.7% faster response time), in five of the six months.

PD 6-Month Data Graph showing response times for all other calls

For non-sworn positions, the pilot also shows comparable data. 1,007 Total Records were processed July – December 2023, a consistent average from prior months.

In other units of the Police Department, there continues to be an increase of service over the pilot timeframe; it is important to note that procedurally, beginning in April 2023, there was an increased emphasis for staff to call out and track these self-initiated activities. An example would be a directed patrol within a neighborhood. This increased emphasis likely impacted the number of self-initiated calls.

Code Enforcement increased from 951 Self-Initiated Activity  during July – Dec. 2022 to 3,355 in 2023 of the same period.

PD 6-Month Data Graph showing code enforcement self-initiated activity increase

Patrol increased from 2,447 Self-Initiated Calls for Service in July – December 2022 to 6,155 in 2023 for the same period.

PD 6-Month Data Graph showing patrol self-initiated activity increase

Golden Police Department also continued to see cost savings in the second half of the pilot with a 79.3% decrease in overtime spending due to 304.54 fewer overtime hours worked per month on average. The GPD saw a 50% reduction in department resignations and retirement early in the pilot but continues to observe this trend as other factors influence officers’ retirement or leaving the City, not necessarily the compressed work week. However, a nod to workforce satisfaction during the pilot period has been the consistency of satisfaction among the GPD responding to “How are you feeling about the 32-hour workweek?” in surveys (in percentages):

Graph showing workforce satisfaction in 32-hour workweek

The next step in this process is evaluating which departments/divisions are best suited currently to join the pilot. The City is developing an equitable and measurable assessment tool to assist in that selection process, ensuring baseline data can be validated and tracked before and during pilot activities to evaluate productivity and service delivery. Additional departments will be identified in March, with several departments joining the pilot program in April.

While the pilot will not impact all City services simultaneously, each division is tasked with tracking data and instituting tools for time management, meeting efficiency, and process improvement through classes, training, and evaluations. City officials will continue to gather more data and evaluate different circumstances and policies that may impact employees differently.

No city-wide permanent decisions are expected until 2025 at the earliest. The next community meeting will be held on August 6 from 5:30 p.m. to 6:30 p.m. in the City of Golden Council Chambers.