Utility Billing

Water or Wastewater Emergency? Call (303) 384-8158!

Utilities Division personnel are available 24/7/365 at (303) 384-8158 to respond to any water or sewer system emergencies.
Please visit our Trash & Recycling Services page, or call Republic Services at (303) 277-8727.

Water & Wastewater rates increase as of Jan. 1, 2024

In November 2023, City Council approved a 6.2% increase in water utility rates and a 5% increase in wastewater utility rates that will go into effect January 1, 2024. These increases will be seen on customers’ January 2024 bill.

The rate increases are necessary for maintaining quality and reliable water and wastewater services for Golden residents, and to contribute to required upgrades over the next few years at the Molson Coors Wastewater Treatment Plant, where Golden’s wastewater is treated.

Office Hours

Office Hours:  Monday – Friday, 8 a.m. – 5 p.m.

The quickest way to contact us is by email at utilitybilling@cityofgolden.net or call us at 303-384-8026.

Pay Your Water Bill button

  • Moving in or out of your residence in Golden? Please fill out our Start, Stop or Transfer Bill Request Form or contact us to transfer the water utility account at 303-384-8026 or by email utilitybilling@cityofgolden.net.
  • Please note, there is a $25 charge to the currently billed party for final billing and account transfer.
  • If you are buying or selling a home, the title company generally facilitates the transfer.

If no final bill is needed, and only the name and/or mailing address need to be updated, please email utilitybilling@cityofgolden.net or call 303-384-8026.

General Information

  • For non-billing water emergencies please contact 303-384-8158.
  • For all billing account questions (including title companies requesting status of water accounts) please call 303-384-8026 or email utilitybilling@cityofgolden.net.
  • Monitor your water usage on your account for free at aquahawk.us.
  • To get an account history for your property, please register for an account online.
  • For all trash-related inquires please contact Republic Services at (303) 277-8727.

Utility Billing & Payment Information

Ways to Pay

  • Register to pay your bill online. (Credit/Debit Card and Electronic Check Payments are accepted.)
  • By Phone:  Payments are accepted by credit card over the phone at 303-384-8000 or 303-384-8026, from 8 a.m. to 5 p.m., Monday – Friday.
  • Payment Drop Box:  Drop your payment off in the silver metal box mounted next to the main City Hall entrance at 911 10th St. *Remember to always pay by check or money order when dropping off your payment in the drop box.
  • Mail your payment to:
    City of Golden
    P.O. Box 5682
    Denver, CO 80217-5682
    *Please submit stub with payment.

Automatic Payment Program

Automatic payments are now available for both credit card and e-check. The service is free, and you can discontinue it at any time. Register through our online payment portal. Alternatively, you may complete the UB ACH Form pdf download and mail it to the City with a voided check. Please call 303-384-8026 if you have questions.

Paperless Billing

Join our paperless billing program by emailing utilitybilling@cityofgolden.net, and tell us you would like to change to paperless billing. Alternatively, you can call us at 303-384-8026. It is free and easy to do. You will also be able to view your current and past bills online by setting up an account on our online payment portal.

Assistance is available

The State of Colorado and Jefferson County are providing utility bill financial assistance for qualifying households.

Please notify the Utility Billing Division at 303-384-8026 or utilitybilling@cityofgolden.net if you apply for one of the above listed programs. Failure to contact the City could result in late fees and/or water shut off at your property.

City of Golden Water Rates

Meter Size

Monthly Water Service Charge

5/8 x 3/4
1 1/2


Residential Rates Based on Average Winter Consumption (AWC)

Monthly Rate Per 1,000 Gallons Used

Tier 1: 0 – AWC*
Tier 2: Next 15,000 Gallons
Tier 3: All usage over Tier 2


*AWC = Average Winter Consumption is total consumption billed in the month of February or 5,000 gallons, whichever is greater.

Commercial/Multi-Family Water Rates

Monthly Rate Per 1,000 Gallons Used

Per 1,000 gallons used


Irrigation Water Rates

Monthly Rate Per 1,000 Gallons Used

Potable Irrigation
Non-potable Irrigation




Monthly service charge


Volume Charge

$3.42 per thousand gallons used

Single-family residential and multi-family residential accounts

Monthly charges are calculated based on the amount of water they used during the month of February.

If the customer’s usage during any month that follows drops below the amount used in February, the charge will automatically adjust down to the new lower usage amount.

Commercial accounts

Wastewater charges are based on actual water used per month

Drainage Charges

  • Single family residential accounts:  $9.75 a month.
  • Multi-family residential accounts:  $9.75 a month per unit, not to exceed four units.
  • Multi-family residential accounts that exceed four units & all commercial accounts: Charge based on impervious area calculated in square feet. The rate is $.0032 per square foot, per month of impervious area.

Due Date & Delinquency Charges

  • Payment Due Date: The 25th day of the month following the last day of the billing cycle.
  • Delinquency: The City allows a 10-day grace period before assessing a delinquency charge of $10.00.

1. Do I need to include my remittance stub with payment?

If you mail in or drop off your payment, it helps us to have your remittance stub so we can make certain we process your payment correctly. However, if you are missing your remittance stub or you’re paying through online bill pay services, simply include your full 11 digit account number.

2. I sent payment through my bank, why is my bill past due?

Although deducted from your bank account, we do not receive payment immediately from your bank. Your bank writes a check and mails it, which can take 10 days for us to receive. Please allow extra time when paying your bill this way

3. If my water is disconnected due to lack of payment, will paying my bill online reconnect service?

No, please contact Utility Billing directly at (303) 384-8026 to have water service reconnected.

4. Why is my bill so high?

A very small leak can use a lot of water. A leak of only 1/16” can add over 70,000 gallons of water to your bill in one quarter. Water usage can increase for many reasons, including: leaky faucets, running toilets, visitors and irrigation schedule. You can monitor your water usage and catch leaks and other unintentional spikes in water usage with the Aquahawk Alerting system, a FREE service for City of Golden customers.

For more information on water usage and leaks, visit the EPA website.

If you had a leak, you can apply for the onetime lifetime sudden or severe leak rebate within 20 days of your heightened bill. Please see the ordinance and contact us for more details at (303) 384-8026.

5. How do I set up automatic payments?

You can set up automatic payments by credit/debit card or electronic check directly on our online payment portal. Alternatively, you can set up automatic payments by bank account withdrawal by filling out the following form and returning it with a voided check.

6. Can I pay my bill with a credit card?

We offer automatic or one-time payment options online. Set up an account and make payments online.

7. How do I make changes to my account?

If you need to change your name or mailing address, contact us at utilitybilling@cityofgolden.net or (303) 384-8026. Changing your information on our payment website does NOT change your billing information.

8. I changed my information on the online payment portal, why has my account not been updated?

Changing your information or removing your account on the payment portal does NOT change your billing information, nor discontinue your service. To change your information or discontinue service, please contact us at utilitybilling@cityofgolden.net or (303) 384-8026.

9. Can I go paperless?

Yes! To receive bills electronically, please contact us at utilitybilling@cityofgolden.net or (303) 384-8026.

10. My water is off, how do I get it back on?

If water is disconnected for lack of payment, water will only be reconnected between 8 a.m. and 3 p.m. on business days, after payment has been received in full. Please contact us at (303) 384-8026.

COG Mesa

 Golden was named after Thomas L. Golden,
a gold prospector who arrived in Jefferson County in 1858.

Additional Resources

City of Golden, Colorado
COG Mesa
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