Masks are required to enter city facilities, and we ask that only the people with appointments come inside. We will continue to provide timely and quality service for your account via email, phone, and appointment.
The City will not disconnect service until further notice. If you are having difficulty paying your bills, please contact us to arrange a payment plan.
The following is recommended to help minimize risk to the Golden community and employees:
- Pay your bill online, over the phone or via the payment drop box.
- Add paperless billing for your account to ensure your bill is received in a timely manner. To add paperless billing to your account please send an email to email@example.com with your account number and email address
- Pay your bill online. To register for an online account please visit www.municipalonlinepayments.com/goldenco. (Credit/Debit Card and Electronic Check Payments are accepted with NO processing charge.)
- Make payments via the overnight drop box at City Hall, located at 911 10th Street.
- Mail payments to: PO Box 5682, Denver CO 80217-5682
- To make a payment over the phone or get additional information about your account, please call 303-384-8026 or email firstname.lastname@example.org. *Please note, email is the fastest method of contact. Phone calls will be answered on a limited basis based on staff availability due to office restrictions. If you leave a voicemail you may get a return call from a blocked phone number. Please make sure that your phone will accept calls from a blocked number.
- For Title Companies requesting status of water accounts please email us at email@example.com.
- Request all transfers of service and final bills by filling out our Final Billing Request Form or emailing us at firstname.lastname@example.org.
- Monitor your water usage on your account for free at aquahawk.us.
Utility Rate Changes
In January 2020, City Council approved rate changes for water, sewer, and drainage for all accounts. These rate changes became effective on the February 2020 billing statement.
How we determined the new rates:
- The City of Golden hired an outside firm to conduct a rate study and rate structure analysis.
- Included was a citizen committee created from existing boards and commissions and citizens at-large to encompass a broad of range perspectives
- Rate structure analysis looked at the following:
- Conservation and consumption, customer classes, and affordability impacts to citizens.
- Financial analysis of each utility looking at operating costs, capital costs, and costs to maintain each utility in the future.
- Feedback from community engagement, including open houses, presentations to the Citizen Budget Advisory Committee and City Council, and two citizen feedback opportunities at City Council meetings in 2019.
What is changing:
- All residential accounts will now be on a tiered rate structure, which is calculated based on billed usage in the month of February.
- Water rates for all multi-family, commercial, and irrigation accounts will be billed at a flat rate.
- Water and sewer consumption charges, per 1,000 gallons used.
- Monthly service charges for water and sewer.
- Drainage charges for residential and multi-family accounts with less than four units.
- There will be a new look to the residential monthly water bill to outline tiered charges.
For more information regarding the rate change ordinances passed by City Council please see the Council Memorandum. If you have additional questions, contact our Utility Billing Department at email@example.com or 303-384-8026.
How do I sign up for the automatic payment program?
Automatic payments are now available for both credit card and e-check. The service is free, and you can discontinue it at any time. Register through our online payment portal.
Can I receive my water bill through email, instead of the regular mail?
Yes, join our paperless billing program simply by emailing firstname.lastname@example.org, and tell us you would like to change to paperless billing. Alternatively, you can call us at 303-384-8026. It is free and easy to do. You will also be able to view your current and past bills online by setting up an account on our online payment portal.
Methods of Payments
Pay your bill online through our online payment portal
Deliver your payment to the City Hall payment drop box at 911 10th Street.
Mail your payment to:
City of Golden
P.O. Box 5682
Denver, CO 80217-5682
*Please submit stub with payment.
Payments are accepted by credit card over the phone at 303-384-8000 or 303-384-8026, from 8 a.m. to 5 p.m., Monday – Friday.
Night Drop Box
Drop your payment off in the silver metal box mounted next to the main City Hall entrance at 911 10th St.
*Remember to always pay by check or money order when dropping off your payment in the night drop box.
Setup automatic payments via credit/debit card or electronic check through our online payment portal. Alternatively, you may complete the UB ACH Form and mail it to the City with a voided check. Please call 303-384-8026 if you have questions.
Utility Billing Inserts
City of Golden Water Rates
Monthly Water Service Charge
5/8 x 3/4
Residential Rates Based on Average Winter Consumption (AWC)
Monthly Rate Per 1,000 Gallons Used
Tier 1: 0 – AWC*
Tier 2: Next 15 Thousand Gallons
Tier 3: All usage over Tier 2
*AWC = Average Winter Consumption is total consumption billed in the month of February or 5,000 gallons, whichever is greater.
Commercial/Multi-Family Water Rates
Monthly Rate Per 1,000 Gallons Used
Per 1,000 gallons used
Irrigation Water Rates
Monthly Rate Per 1,000 Gallons Used
BOD greater than 300 mg/l
Suspended solids greater than 330 mg/l
- The monthly wastewater service charge is $7.30 per month.
- Wastewater volume charge shall be $3.13 per thousand gallons consumed.
- Charges for wastewater for single-family residential and multi-family residential accounts are calculated based on the water usage during the month of February.
- Should the customer’s usage in any following month drop below the usage for the month of February, the charge will automatically adjust down per the new usage charge.
- Commercial customers are billed for wastewater charges based on actual water usage per month.
- Single family residential accounts are charged $7.19 a month.
- Multi-family residential accounts are charged $7.19 a month per unit, not to exceed four units.
- Multi-family residential accounts that exceed four units and all commercial account are charged based on impervious area calculated in square feet. The rate is $.0024 per square foot per month of impervious area.
Payments are due on the 25th of the month following the last day of the billing cycle. The City allows a 10-day grace period before assessing a delinquency charge of $10.00.
Transferring Water Service
If you are a tenant moving in or out of your residence in Golden, please fill out our Final Bill Request Form or contact us to transfer the water utility account: Call 303-384-8026 or email email@example.com.
Please note, there is a $25 charge to the currently billed party for final billing and account transfer.
If you are buying or selling a home, the title company generally facilitates the transfer.
If no final bill is needed, and only the name and/or mailing address needs to be updated, please email firstname.lastname@example.org or call 303-384-8026.
1. Do I need to include my remittance stub with payment?
We prefer to have your remittance stub to assist in proper processing of your payment. However, if you are missing your remittance stub or paying through online bill pay services, simply include your full 11 digit account number.
2. I sent payment through my bank, why is my bill past due?
Although deducted from your bank account, we do not receive payment immediately from your bank. Your bank writes a check and mails it, which can take 10 days for us to receive. Please allow extra time when paying your bill this way.
3. If my water is disconnected due to lack of payment, will paying my bill online reconnect service?
No, please contact the Utility Billing directly at (303) 384-8026 to have water service reconnected.
4. Why is my bill so high?
A very small leak can use a lot of water. A leak of only 1/16” can add over 70,000 gallons of water to your bill in one quarter. Water usage can increase for many reasons, including: leaky faucets, running toilets, visitors and irrigation schedule. You can monitor your water usage and catch leaks and other unintentional spikes in water usage with the Aquahawk Alerting system, a FREE service for City of Golden customers.
For more information on water usage and leaks, visit the EPA website.
If you had a leak, you can apply for the onetime lifetime sudden or severe leak rebate within 20 days of your heightened bill. Please see the ordinance and form below for details.
5. How do I set up automatic payments?
You can set up automatic payments by credit/debit card or electronic check directly on our online payment portal. Alternatively, you can set up automatic payments by bank account withdrawal by filling out the following form and returning it with a voided check.
6. Can I pay my bill with a credit card?
We offer automatic or one-time payment options online at no additional charge. Set up an account and make payments online.
7. How do I make changes to my account?
If you need to change your name or mailing address, contact us at email@example.com or (303) 384-8026. Changing your information on our payment website does NOT change your billing information.
8. I changed my information on the online payment portal, why has my account not been updated?
Changing your information or removing your account on the payment portal does NOT change your billing information, nor discontinue your service. To change your information or discontinue service, please contact us at firstname.lastname@example.org or (303) 384-8026.
9. Can I go paperless?
Yes! To receive bills electronically, please contact us at email@example.com or (303) 384-8026.
10. My water is off, how do I get it back on?
If water is disconnected for lack of payment, water will only be reconnected between 8 a.m. and 3 p.m. on business days, after payment has been received in full. Please contact us at (303) 384-8026.
11. What do I do if I have a water or wastewater emergency?
For water emergencies, Utilities Division personnel are available 24/7/365 at (303) 384-8158 to respond to any water or sewer system emergencies.
12. Do you have a trash or recycling inquiry?
Visit our trash and recycling page for more information.